Soft Skills2019-07-28T01:56:27+00:00
Course Details

Soft Skills

Welcome to the Soft Skills course. This course was developed to better prepare you to obtain a new job and succeed in a professional setting. Throughout this course, you will be presented with important information regarding positioning yourself to be employable and professional in the workplace; tips for developing a professional attitude and enhancing your communication skills; and principles for working well as a team, to include understanding the importance of diversity, resolving conflict, and negotiation.

Recommended Prerequisites

Basic Reading Comprehension, Basic Computer Skills, Basic Internet Browsing Skills

What You’ll Learn

Course Module Listing

Overview

Pre-Course Survey

Course Introduction

Course Outline

Employability and Professionalism

Introduction

Assessing Your Qualifications

Job Descriptions

Writing a Resume

Writing a Cover Letter

Job Search Process

Filling out an Application

The Screening Interview

Additional Screening Processes

What is Professionalism?

Competency

Making a Good First Impression

Being a Good Corporate Citizen

Company Rules and Policies

Summary

Assessment

Attitude and Communication

Introduction

Positive & Negative Attitudes

Self-confidence & Criticism

Communication: Definition & Types

Interpersonal Skills

Written Communication & Email Etiquette

Nonverbal Communication, Active Listening & Miscommunication

Summary

Assessment

Teamwork

Introduction

What is a Team?

Team Dynamics

Understanding Your Role in a Team

Diversity in Teams

Conflict Resolution

Negotiations

Summary

Assessment

Review

Exam

This material is based upon work supported by the National Science Foundation under Grant No. DUE-1104181. Any opinions, findings, and conclusions or recommendations expressed in this material are hose of the author(s) and do not necessarily reflect the views of the National Science Foundation.