I am having login or account problems (password/email unrecognized).
Please check your browser’s settings to make sure that you have the current version of Firefox or Chrome, and then try logging in again. You may need to click on the activation email link before logging in the first time after new account creations. If you find access impossible, please first go to the Login page and click on the Forgot password link, otherwise contact firstname.lastname@example.org to have your password reset.
Please visit the documentation online for additional troubleshooting issues that you may have before emailing support.
I did not receive an activation email.
If you did not receive an activation email it may be because:
- There was a typo in your email address.
Your spam filter may have caught the activation email. Please check your spam folder.
You may be using an older browser. We recommend downloading the current version of Firefox or Chrome.
- If you continue to have problems activating your account, we recommend that you try creating a new account. There is no need to do anything about the old account. If it is not activated through the link in the email, it will disappear later.
I am experiencing problems with the display. E.g., There are tools missing from the course display, or I am unable to view video.
Please check your browser and settings. We recommend downloading the current version of Firefox or Chrome