Course Details
Soft Skills
Welcome to the Soft Skills course. This course was developed to better prepare you to obtain a new job and succeed in a professional setting. Throughout this course, you will be presented with important information regarding positioning yourself to be employable and professional in the workplace; tips for developing a professional attitude and enhancing your communication skills; and principles for working well as a team, to include understanding the importance of diversity, resolving conflict, and negotiation.
Estimated Time
Approximately
Recommended Prerequisites
Basic Reading Comprehension, Basic Computer Skills, Basic Internet Browsing Skills
What You’ll Learn
Course Module Listing
Overview
Pre-Course Survey
Course Introduction
Course Outline
Employability and Professionalism
Introduction
Assessing Your Qualifications
Job Descriptions
Writing a Resume
Writing a Cover Letter
Job Search Process
Filling out an Application
The Screening Interview
Additional Screening Processes
What is Professionalism?
Competency
Making a Good First Impression
Being a Good Corporate Citizen
Company Rules and Policies
Summary
Assessment
Attitude and Communication
Introduction
Positive & Negative Attitudes
Self-confidence & Criticism
Communication: Definition & Types
Interpersonal Skills
Written Communication & Email Etiquette
Nonverbal Communication, Active Listening & Miscommunication
Summary
Assessment
Teamwork
Introduction
What is a Team?
Team Dynamics
Understanding Your Role in a Team
Diversity in Teams
Conflict Resolution
Negotiations
Summary
Assessment
Review
Exam